T-2PendingCritical
SSO login loops back to the sign-in page
Working — the server has not answered yet.
Since Tuesday, staff signing in through Okta land back on the login screen. Password sign-in still works.
Conversation
- Sofia Lindqvist
5 Aug 00:08
Reproduced. Their IdP is sending a NameID format we stopped accepting in 4.2.
- Jonas Weberinternal
5 Aug 00:08
Do we roll back 4.2 for them or ship the compat shim?
- Nadia Okafor
5 Aug 00:10
Hi Northwind Health, Thanks for the report about SSO login loops back to the sign-in page. I’m checking it now and will update you shortly. Best, Nadia Okafor
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Northwind Health
- Opened
- 4 Aug 19:08
- First response SLA
- On track due 4 Aug 19:23
- Resolution SLA
- Breached due 4 Aug 23:08
- Escalated
- Escalated 5 Aug 00:09
- Priority
- Status
- Tags
- authsso
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Sofia Lindqvist.
No agent by that name.
Attachments
Nothing attached.