T-14OpenLow
Duplicate notification emails for the same comment
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Every comment sends two emails to watchers. Started last week.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Kestrel Logistics
- Opened
- 2 Aug 07:08
- First response SLA
- Breached due 2 Aug 19:08
- Resolution SLA
- On track due 5 Aug 07:08
- Priority
- Status
- Tags
- notifications
Viewing this ticket
- Nadia Okafor · frontline
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Nobody yet.
No agent by that name.
Attachments
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