T-11ResolvedNormal
Timezone on scheduled reports is off by one hour
Reports scheduled for 08:00 arrive at 07:00 since the clocks changed.
Conversation
- Nadia Okafor
5 Aug 00:08
Fixed in 4.2.1 - the scheduler was storing UTC offsets rather than zone names.
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Northwind Health
- Opened
- 2 Aug 22:08
- First response SLA
- On track due 3 Aug 02:08
- Resolution SLA
- On track due 3 Aug 22:08
- Priority
- Status
- Tags
- reportstimezones
Viewing this ticket
- Nadia Okafor · frontline
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Currently Nadia Okafor.
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